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What is IVAA?

The International Virtual Assistants Association (IVAA) is a non-profit organization dedicated to the professional education and development of members of the Virtual Assistance profession, and to educating the public on the role and function of the Virtual Assistant.

2010 IVAA Live Summit

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Quotes from Past Attendees


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Topic Descriptions

Alphabetical by Title of Program
A - C  |  D - F  |  G - J  |  K - M  |  N - Q  |  R - T  | U - Z

A - C

Achieving the Balance You Desire Professionally and Personally by Kim Hughes

Time Management and Business organization is something we talk about, read about and think about daily.  You want to become more efficient in your business and in your personal life, but find that one is always neglected because you are focusing on your clients needs. 

This is not a bad thing, but in order to grow your business you need to structure your time and tasks carefully in order to achieve your goals.  In your personal life do you find that you have given up the “feel good” things because others demand your time attention? 

One of the greatest accomplishments is to own your own business, but no one told you about all the hats you would wear as a business owner and how it can absorb your time.

Kim will give you the top business tips to help you become organized in your own business so you can concentrate on your clients not to mention how to manage your personal life. 

This webinar will help you understand the importance of:

  • Implement structure for your business
  • Determine how your time can be used more efficiently in your business so you have time to focus on your personal life
  • Creating an amazing client base by implementing systems that actually work for any type of business
The key to achieving your level of success is to know your weaknesses and strengths and this webinar will help you create a plan that really works.

Create a Vision, FOCUS and Think Big! by Wendy Hanson

Whether starting a VA business or building one, you need a clear vision of what you want. What type of work do you want to do? What type of clients do you want to attract? What do you want to be known for?

Join Wendy Hanson, the Business Coach of The Sassy Ladies and learn some tools and strategies to not only move ahead but THINK BIG.

Creative Resolutions: The Art of Healthy VA-Client Relationships by Carla Rieger

Conflict is like wind. Too much leads to destruction of people and property. Too little and no transformation can occur.

Communication breakdowns are common in all working relationships, and sometimes easier if it’s a mainly “virtual” rather than face-to-face relationship. It’s easy to simply sweep issues under the proverbial carpet in hopes that they will go away all by themselves. Unfortunately, they often don’t and in avoiding dealing with them they can grow toxic. Using creative means to impart an intention of goodwill can help both parties save face, time and heartache. Find out some tried and true techniques that highly successful people use to find a mutually agreeable outcome. During this engaging session you will discover how to:

  • Communicate your needs in a way that people are open to hearing
  • Win back trust and create an opening for honest discussions
  • Tell the difference between a "healthy disagreement" and a destructive one
  • Develop habits that prevent unwanted communication breakdowns
  • Gain the courage to have those important conversations

Experience what it’s like to make open communication a part of your daily work life.

Cutting the Umbilical Cord: Stepping Away From Your Virtual World by Rebekah Jones

Are you a virtual professional who feels surgically connected to your computer? Since our lives revolve around our electronics, it sometimes seems as if we can never be separate from our laptops, cell phones, PDAs, etc. In addition, many of us work from a home office and it is SO easy to just "check our email" really fast and before we know it, two hours have gone by. As virtual professionals, we need to start taking steps to enforce boundaries for ourselves so we can maintain that "life-work" balance that we desperately crave. In this presentation, Rebekah Zobel Jones -- a virtual professional herself -- will share some basic steps that we can begin to implement right away to "cut the umbilical cord" and enjoy the freedom we sought in the first place!

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D - F

Eliminating the Competition – How to Differentiate Yourself from Other VAs by Cristina Favreau

Cristina Favreau will teach you the #1 rule to beating the competition (which may surprise you!). She'll show you the strategies you can implement right away so you stand out from all the other VA's, no matter how much or how little experience you have.

Get ready for a dynamic and interactive session! Come armed with pen and paper... You're going to need them!

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G - J

Getting Started with Social Media – An Introduction to Web. 2.0 by Chuck Schuele

This session will provide an introduction to social networking and social media marketing. We will discuss the difference between these two terms; we will identify the latest industry trends, the most effective tools, how to set up a professional profile and how to connect with your target market. If you’re interested in social media but didn’t know where to begin, this session will give you the basic framework to get you started in the right direction.

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K - M

Living a Balanced Life in a Fast-Food World by Dolly Hooker

Work/career, music lessons, laundry, carpool, meal planning, teacher conferences, housework, ballgames... How do we find a perfect balance between our professional and personal lives? Is it even possible to find a partial balance? Where do we fit in time for ourselves? How do we overcome the challenges life throws at us and still keep a healthy balance. Join Life Coach, Dolly Norris Hooker as she shares how she has been able to maintain that healthy balance even during the times of adversity. You will come away from this class armed with the tips for creating a work/life balance in the fast-paced, fast food world we live in.

Managing a Multi-VAs Service: Staying Accountable Even When You Delegate by Kristi Pavlik

Transitioning your VA business into the Multi-VA model has its ups and downs. On the up side – you’ve attained a level of success that many desire and few achieve. On the down side – you’re still finding yourself being everything to everyone. What to do? Delegate! But even when you delegate – you’re giving a part of yourself to someone else and asking them to care for it and do for your client what you want done, in the way you and your client want it done. What the attendees for this session will learn is how to determine when a team is needed, how to find your team members, keeping up with communication with your clients AND your team and basically – how to run your Multi-VA business like a Fortune 500 company and you’re the CEO.

Mastering the Complimentary Consultation - Learning the Process (Session 1) by Patty Benton

Learn how to conduct the Complimentary Session in a highly attractive, structured and systematized way. Not only do I show you exactly how to conduct the session, but I explain the things you need to do before your phone even rings. Having this type of professional approach to the Comp Session means you won’t be “hoping” that the person becomes a client. Instead you will become confident that a certain percentage of people will become clients.

Mastering the Complimentary Consultation - Overcoming Objections (Session 2) by Patty Benton

After attending Mastering the Complimentary Consultation - Learning the Process participant's will be able to participate in a live demonstration of the steps learned in the consultation process as well as some tips on how to overcome the objections of money.

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N - Q

Publicity and Marketing Done Right: Get More of the Right Clients and/or Become a Publicity VA by Diana Ennen

Publicity and marketing is so essential to the success of your business and when done right can bring amazing results. Learn the top do and don’ts for effective marketing and also how to market to find the right clients for your business. With so much changing in PR today, it’s important to learn the ways to get the best results and we’ll show you just that. From writing press releases and articles to how to use social networking to drum up business we’ll go step by step through proven ways to succeed. Also, I always try and provide new information that you might not already know. Secrets that unless you do PR everyday, you might have missed. These alone can make a big difference in your business success.

Also, ever considered adding the niche – publicity into your business. We’ll explain how to become a publicity virtual assistant and also how to do it right so clients not only keep coming back, but tell others as well. It’s an exciting niche and what’s even better is that the more you learn, the more you can not only apply it to your client’s work, but do PR for your business too.

Get into the PR game today and see how your business will improve ASAP with the tips you will learn.

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R - T

Staying Visible When You’re Virtual by Nikita Devereaux

Did you know? It costs 7x MORE to acquire a new client than it does to maintain an existing one. Effective communication is a key factor in retention. In this session, you learn how to apply the "Golden Rule" of staying visible to help you get MORE clients and build personal relationships with the ones you already have!

Stop Selling and Start Sharing: Learn How Your Marketing Can Be Authentic, Be Effective and Change the World by Suzanne Evans

Discover how Suzanne went from 0 to a quarter of a million dollars a year in coaching by being herself and taking the leap to making a living by making a difference. If you have ever felt that marketing was gross and found sales to be scary, then join her for a step-by-step action plan to take your passion and make big profits all based on just being YOU. Topics covered:

  • Helping others build their authentic business by incorporating tools for service solo professionals
  • Marketing and practical business building advice
  • Sharing knowledge that works on developing every aspect of business

The 5 Simple Steps for Creating Office Organization Success by Tracey Lawton

As a busy soloprofessional you are not only working with your clients, but you have to work ON your business too. Effective time management and office systems are crucial for developing and growing your business, as well as for income generating activities.

Before you chose the self-employed soloprofessional route you may have had administrative support staff to take care of all the admin and office systems jobs for you, but now you’re on your own you are the one who is responsible for these!

And if you want to run your business successfully it’s crucial that you have all your office systems in place to enable you to do so.

This Teleclass will take you through 5 simple steps for creating office organization success. You will learn how to:

  • Create structure and organization in your business
  • Manage your time so that you can do more of what you love
  • Create systems that draw clients to you

The Alpha Factor: How Mompreneurs Can Achieve Meaningful Success (Without the Ball Busting) by Karri Flatla

You wanted to work at home so you could blend your professional passions, your desire for wealth AND your role as a mother. Yet society—and its self-titled gurus—keeps telling us that to find true happiness we must compartmentalize; and we must strike the ever-elusive work-life balance that will finally make us whole and satisfied. This advice completely ignores the multiplicity that simply IS the modern work at home mom!

In her anticipated book, Alpha WAHM Blueprint, Karri Flatla explains why you must STOP listening to the “world out there” and start listening to your truth. Learn how to embrace this truth and create the WAHM lifestyle you dream of.

The Art of Schedule Management by Dana Fortier

Managing schedules is an art in and of itself. If this is a service you either offer currently to clients, or want to offer to clients, then there are steps to ensure you have everything you need, how to get everything you need from your client, and how to follow-up so that you’re always on top of things. Keeping a cohesive schedule is an intrinsic skill to have if you want to be the ultimate organized virtual assistant.

The Keys to Success by Julie Fuimano

What’s the secret to achieving success? For many of us, the thought "I wish I knew then what I know now" is common. If there had been a guidebook to show us the way, well, that would have been helpful, saved a lot of time and effort, and avoided several mistakes. While there are no shortcuts to success, there are key elements for succeeding. In this highly interactive session, we’ll discuss the key principles for achieving success. We will explore what success will look like for you and what you’ll need to do in order to achieve it – and enjoy it. You will leave with strategies as well as areas of development in order to achieve the success you desire.

The Six Simple Strategies for Success by Joeann Fossland

Success is simple when you know how! Joeann Fossland is a personal and business coach who works with clients that want it all.

She’ll share six strategies that will help you take your business to its next level. This session promises to give you some specific actions to increase your effectiveness.

  • Do you have plenty of clients?
  • Are you living a life you love?
  • Is what you are doing each day a good fit for your natural strengths, gifts and passions?

Joeann will be share with us how we can have thriving businesses and the time to enjoy them. You will learn how to attract new clients, to provide remarkable service to your present clientele, and to benefit from referral business.

The Top 5 Steps to Write a Great Business Email by Crystal Williamson

Email is the life-blood of business interaction. In this 45 minute workshop, Crystal gives the top 5 tips and tricks to write the best and most memorable business email. Remember you have one opportunity to make a first impression.

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U - Z

Using Social Media to Grow a Business by Kimberly Grass

Participants will learn how to launch a social media marketing campaign. This session will teach attendees what social networking sites will be beneficial and how to maximize their exposure online. This will include LinkedIn, Facebook, and Twitter. Also the benefits of blogging will be covered.

Vlogging Successfully by Candy Beauchamp

Join us while we learn what video blogging (vlog) is, the types of vlogging; hardware and software options, as well as general tips and knowledge. Learn how you can use this in your business and take on a challenge that Candy will offer up! It's an early session, but show up and you might just win a Flip camcorder to be given away at the end of this session.

Virtual First Impressions by Heather McMillan

The dos and don'ts of first contacts with potential clients including email and telephone conversations. This presentation will also include an overview of good questions to ask potential clients to make sure they are a good match for what the VA is looking for in a client. It will also cover when to discuss rates in communications. Finally, we will provide tips on how to leave a lasting positive impression on potential clients.

What's Love Got to Do With It - How to Get and Keep the Perfect VA-Client Relationship by Vickie Turley

This session will encompass three of the six steps in my upcoming book, "What's Love Got to Do With It? - How to Get and Keep the Perfect VA-Client Relationship" These steps include: How to find your perfect client; How to get the perfect client; and How to keep the perfect client.

The book I am writing does not make me an expert on this topic. But what does make me an expert is the way my clients have stayed with me – and the way a client and I have known when to let go. These are things that are so important to finding a long-term relationship with your client. But unfortunately, many VAs do not utilize these strategies in their businesses. At the end of this presentation, VAs will be able to revolutionize their business – not only in terms of the number of clients she/he will draw to her/him, but in terms of her/his happiness and fulfillment. After all, isn’t that what is most important?

Yesaholics (Not So) Anonymous by Yvonne Weld

We will look at 12 steps that people can take to learn to say no and take back control. Work/life balance is very hard to achieve, but these 12 steps will provide you with concrete tools you can utilize to take back that control and find the balance necessary to build a successful business without losing touch with other important things like family and yourself. Topics covered will include scheduling and setting boundaries and we will also look at best practices for introducing these boundaries with both your family and clients. By the end of the class attendees will have the tools necessary to understand the importance of saying NO!!

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